Terms - Mimis Favorite

ORDER TIMELINE
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Our company handcrafts all products within three days. Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:
* Machine wash in warm water (no bleach)
* Tumble dry on LOW heat setting

SHIPPING
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Our company ships via USPS from Charlotte, Tennessee.  We do not ship internationally at this time.

All items are shipped free.

 

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at davey@mimisfavorite.com.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at davey@mimisfavorite.com and send your item to: Mimis Favorite/P.O. Box 523/Charlotte, TN  37036.

Shipping
To return your product, you should mail your product to: Mimis Favorite/P.O. Box 523/Charlotte, TN  37036 .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.